Table of Contents:

  1. Complaints Policy
  2. Constitution
  3. Privacy Policy
  4. Volunteer Helper Handbook

You may access the Friends best practice policies by clicking on the links below.

In the past 70 years the Friends have not received a single complaint against its practices and management. Nevertheless, the charity has an established Complaints Policy in place which it will follow should the need arise. The Executive Committee approved this policy on June 4th, 2019 and reviewed it on June 1st 2021.

To view this document, please click the link below.

Complaints Policy

The Charity Commission approved the revised Constitution and The Friends ratified it at their Annual General Meeting held on November 16th, 2020.

To view this document, please click the link below.

EC 8.b. Constitution March 2020

To comply with our Constitution, fulfil our responsibilities under Charity Commission and follow broader Government guidelines, The charity have committed to setting out its Privacy Policy to allow members of the public, and volunteers, supporters a better understanding of how we respect the privacy of all those who interact with the charity. We wish all who communicate with us to be confident in the knowledge their communications are  treated with respect and confidence.

To view the documentation, please click the links below.

Privacy Notice

This document is currently being reviewed and will be published once the review has been completed and approved by the Executive Committee

Jill Warburton was asked at the December 2020 Exec Comm meeting to re-write sections of the handbook to present to their March 2021 meeting.

In addition to the above policies, and in accordance with the guidelines of the Charity Commission, the Friends have adopted a wide range of best practice governance policies including:

  • Alcohol, Drug and Substance Misuse
  • Codes of Conduct
  • Conflicts of Interest
  • Diversity and Inclusion Policy
  • Local Purchasing, the Environment and Ethical Investment
  • Records Retention and Storage Guide
  • Risk Register
  • Safeguarding
  • Social Media Policy
  • Trustee Recruitment, Selection, Appointment and Induction
  • Tax Policy

Should you wish to receive a copy of any one our best practice policies please apply to;